Thursday, September 11, 2014
The Straight Talk Experience..... good deal, or mistake?
Then I went to Walmart and bought their "bring your own phone" kit. It had a month of service, plus several different SIM cards. It cost $70.
I came home and called ST to set up the phone, and had nothing but problems. The woman I talked to claimed my phone wouldn't work with ST. I was frustrated since I had been told it would, and asked for a supervisor. He supposedly fixed the issue, but I still had problems. After a few calls, I realized I had the wrong SIM card in - I actually got a woman who had me read the SIM card numbers and told me which one was right...... but there was a problem: That SIM card was too small for the cell phone.
I went to Walmart, and no luck. They didn't sell adapters. Neither did Radio Shack. The only place I could find was Amazon, so I ordered a pack.... and went two days with no cell phone while I waited for the adapter to come.
It came, and I put it in the phone, but the internet wouldn't work. I found Straight Talk's recommended APN settings for my phone and reset them.... still no internet. I found people's recommended APN settings on line, still no luck.
In the middle of my increasing frustration, the new unlocked phone died and would not turn on. So I returned it and had a bright idea: Buy a Straight Talk phone from Walmart and I'd have no problems, right?
Everything seemed OK, signal a bit weaker than I liked, but still, not bad, until I tried to send a picture via text message. No go. Fail every time, and most of the time when someone tried to send me one. So I called the experts at ST. They told me how to fix it, so problem solved.
So I call again. Pretty much same instructions. And why do I always get someone who sounds like English is their second language? She put me on hold several times while she talked to a supervisor or someone further up than her - why don't they talk to me instead of going through her? Still no luck, so I email ST. They tell me to dial this number and it will be fixed. Nope.
By this time. it is too late to return the phone - past the 15 days. I keep calling, with no luck. I Google it, and a lot of people with the same phone - Samsung Galaxy S3 have the same issue and fix it - but their phones are unlocked. Mine isn't. I find myself wishing the people at ST were as good as these random people on the internet.
I complain on ST's Facebook page and a woman tells me to open a ticket. I do. I get a reply by email asking more details but there is no email to reply to.
One doesn't realize how often they send and receive pictures by text message until they can't.
So here I sit, stuck with a phone, and basically stuck with ST - I could leave, but then I am out the cost of the phone.
And the question remains: Since this is a ST phone, why on earth can't they get this issue fixed? I have called at least 5-6 times and emailed twice, and still it persists.
Straight Talk may be cheaper, but I am not sure it was the right choice. In fact, I think it was.......
I am thinking ST was a mistake, and am missing AT&T. At least with them, I could take my phone into a store and have someone work on it in person. Lesson learned.